Process

Navigating Insurance and Repairs with Ease

Private Repairs Always Welcome

Accidents are unforeseen, but our responsive team is ever-ready to guide you through the aftermath. We're here to simplify the recovery process and get you back on Hamilton roads in no time.

Drop by for an assessment.
No need for an appointment.

  • Streamlined Assistance

    With our seasoned customer service team, every step—from insurance claims to repair—is stress-free.

  • All Queries Addressed

    Whether it's about the insurance procedure or the repair specifics, we have answers.

  • Courtesy Car

    Need a Loan Vehicle? We have a fleet ready. Just remember to book in advance!

Insurance Process

We understand that dealing with a damaged car can be stressful. That's why we encourage you to call us first before making a claim with your insurance company. By reaching out to our experienced team, we can guide and advise you on the best course of action to take. We have a wealth of knowledge in handling car repairs and insurance claims, and get your car back on the road as quickly and smoothly as possible.

  • We are partnered with all major insurance companies so by reaching out to our experienced team first, we can ensure that you receive the necessary assistance and support to help make the whole process easy and hassle-free for you.

  • Bring your vehicle in for an assessment of the damage, this will establish what is required in the repair process and the timeframe for repairs, no appointments necessary. Being a preferred insurance repairer may also save your time getting multiple quotes.

  • The assessment will provided your insurance company for approval.

  • We will book a time that suits you to have your repairs completed, any required replacement parts will be ordered.

  • If required we have loan vehicles available.

  • When repairs are completed we will call you to pick up your vehicle, we can give you updates during the repair process if required.

  • Mills Collision are continuously looking for ways to improve and welcome all feedback from our customers.

Private Repairs Made Simple

Direct, Transparent, and Efficient

Direct Approval Process: While mirroring the insurance repair route, assessments and estimates for private repairs come directly to you for upfront approval.

No-obligation Estimates: Drive in anytime for a free estimate from our seasoned experts. No appointments necessary.

Fleet & Commercial Repairs

Speedy Fixes to Keep Your Business Moving

Swift Repairs: We know vehicle downtime can hurt your business. Our aim? Efficient repairs to curtail that loss.

On-site Estimates: To add to your convenience, we offer estimates right at your location.

Visit Us in Hamilton's CBD

Located conveniently in Frankton, we don't require appointments for assessments. Just drop by and let us assist you.