Process
Navigating Insurance and Repairs with Ease
Private Repairs Always Welcome
Accidents are unforeseen, but our responsive team is ever-ready to guide you through the aftermath. We're here to simplify the recovery process and get you back on Hamilton roads quickly and safely through our specialist Collision Repairs service.
Drop by for an assessment.
No need for an appointment.
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Streamlined Assistance
With our seasoned customer service team, every step — from insurance claims to vehicle repair — is handled with care and clarity. Our experience across Collision Repairs and Vehicle Recovery allows us to manage the process efficiently from start to finish.
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All Queries Addressed
Whether it's about the insurance procedure, repair timelines, or the work required on your vehicle, our team is here to help. We’ll guide you through repair options including Paintless Dent Removal, Automotive Refinishing, or full collision repairs where required.
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Courtesy Car
Need a loan vehicle while your car is being repaired? We have a courtesy car fleet available for customers undergoing Collision Repairs. Bookings are essential.
Insurance Process
We understand that dealing with a damaged vehicle can be stressful. That’s why we recommend calling us before lodging your insurance claim. Our experienced team can advise you on the best next steps and help coordinate repairs through our Collision Repairs service.
We regularly work with insurers and manage repairs in line with manufacturer and safety requirements, helping get your vehicle back on the road smoothly and efficiently.
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We are partnered with all major insurance companies so by reaching out to our experienced team first, we can ensure that you receive the necessary assistance and support to help make the whole process easy and hassle-free for you.
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Bring your vehicle in for an assessment of the damage, this will establish what is required in the repair process and the timeframe for repairs, no appointments necessary. Being a preferred insurance repairer may also save your time getting multiple quotes.
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The assessment will provided your insurance company for approval.
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We will book a time that suits you to have your repairs completed, any required replacement parts will be ordered.
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If required we have loan vehicles available.
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When repairs are completed we will call you to pick up your vehicle, we can give you updates during the repair process if required.
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Mills Collision are continuously looking for ways to improve and welcome all feedback from our customers.
Private Repairs Made Simple
Direct, Transparent, and Efficient
Direct Approval Process: While mirroring the insurance repair route, assessments and estimates for private repairs come directly to you for upfront approval.
No-Obligation Estimates: Drive in anytime for a free estimate from our seasoned experts. No appointments necessary.
Fleet & Commercial Repairs
Speedy Fixes to Keep Your Business Moving
Businesses rely on their vehicles, which is why we prioritise efficient turnaround without compromising quality. Our Fleet & Commercial Repairs service is designed to minimise downtime while maintaining the same high repair standards.
Swift Repairs
We know vehicle downtime can hurt your business. Our aim? Efficient repairs to curtail that loss.
On-site Estimates
To add to your convenience, we offer estimates right at your location.
Visit Us in Hamilton's CBD
Located conveniently in Frankton, we don't require appointments for assessments. Just drop by and let us assist you.